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Ordering and Payment Details

There are two ways to order our product - online and offline.

Online ordering is easy! Browse through the products in the categories on the left side of the page, and click to add them to your shopping cart. When you're ready to go, click "proceed to checkout" and complete your order.

To order offline, you can download an order form here, and a product catalogue here. Select the products you would like to order, fill out the order form, and send it in through the email or fax number indicated on the order form.

In either case, the order must be received by us no later than Noon on Wednesday to be delivered the same week - all deliveries are made on Friday or Saturday. You will pick your delivery date when you check out. Shipped orders are sent on Friday, unless there are perishable items in which case it will be sent on the Monday. 

For Delivered orders there are several payment options. If paying with a credit card, you can make your payment as you check out. This is also the case if you are choosing to use Paypal. The last option is to select "Bill Me" - an invoice will be delivered along with your order. If you are present for delivery, you can settle the invoice with cash. Otherwise, payment (cheque or money order) can be sent in to the address on your invoice. Payment is due one week after delivery.

For Shipped orders, the "Bill Me" option is not applicable. Please choose either credit card or Paypal - any shipped order that has the Bill Me option selected will be delayed until we can contact the customer to sort it out.

Any questions about delivery or payment can be sent to mailbox@gluten-free-grocery.com .